Uber

You are agreeing to give up your right to a public court trial and to be part of a group legal action.

“By agreeing to these Terms, you agree that you are required to resolve any claim and/or lawsuit that you may have against Uber on an individual basis in binding arbitration as set forth in this Arbitration Agreement, and not as a class, collective, coordinated, consolidated, mass and/or representative action.”

What that means: You cannot join a class action lawsuit, meaning you must pay to fight Uber alone if you have a grievance.

The document forces all disputes into private binding arbitration, explicitly banning class actions, collective actions, or mass actions. This prevents users from banding together to challenge the company.

You are agreeing to waive your right to a jury trial in any dispute with Uber.

“IMPORTANT: PLEASE BE ADVISED THAT BY AGREEING TO THESE TERMS YOU ARE WAIVING YOUR RIGHT TO SEEK RELIEF IN A COURT OF LAW AND WAIVING YOUR RIGHT TO HAVE A JURY TRIAL ON YOUR CLAIMS.”

What that means: A private arbitrator decides your case, not a jury of peers, which often favors corporations.

The user explicitly waives the constitutional right to a jury trial. All claims are handled by arbitrators chosen privately.

You are agreeing to arbitrate claims involving personal injury or death under these terms.

“You and Uber mutually agree to arbitrate any disputes arising out of or relating to... incidents or accidents resulting in personal injury or death to you or anyone else that you allege occurred in connection with your use of the Services... regardless of whether the claim, injury, or lawsuit allegedly occurred or accrued before or after the date you agreed to these Terms...”

What that means: If you are injured or killed using the service, you must seek resolution through private arbitration, potentially limiting your compensation.

The arbitration clause covers personal injury and death claims. Combined with other liability waivers (Section 8), this shifts significant risk onto the user regarding physical safety.

You are agreeing that Uber is not responsible for the transport provided by third-party drivers.

“UBER IS NOT A COMMON CARRIER OR MOTOR CARRIER AND DOES NOT TRANSPORT PASSENGERS OR GOODS... THIRD-PARTY PROVIDERS ARE INDEPENDENT AND NOT ACTUAL AGENTS, APPARENT AGENTS, OSTENSIBLE AGENTS, OR EMPLOYEES OF UBER IN ANY WAY.”

What that means: Uber may avoid financial responsibility for injuries or damages caused by the driver or vehicle.

Uber disclaims responsibility for the actual transportation, labeling providers as independent third parties. This limits Uber's liability for accidents or issues during the ride itself.

You are agreeing to be bound by future changes to these terms made solely by Uber.

“Uber reserves the right to modify these Terms or its policies relating to the Services at any time, effective upon posting of an updated version of these Terms through the Services or Uber’s website. You should regularly review these Terms, as your continued use of the Services after any such changes constitutes your agreement to such changes.”

What that means: You may unknowingly agree to new unfavorable terms just by continuing to use the app.

Uber can update the terms unilaterally without notifying you individually. Continued use is treated as acceptance.

You are agreeing to allow audio and video recording by autonomous vehicles during rides.

“When you use AV Services, audio, video, and other sensor recordings may be generated by the AV’s systems for safety, security, or service quality purposes. By using the AV Services, you consent to such recordings.”

What that means: Your conversations and surroundings inside the autonomous vehicle are being recorded.

Autonomous vehicles record audio and video continuously. Users consent to this surveillance when using the AV service.

You are agreeing to allow minors to use the service under parental supervision.

“You may not allow persons under the age of 18 to use the Services unless they are accompanied by you or an adult. However, we may offer parents and guardians the ability to create Accounts for their children.”

What that means: Parents can grant children access, subjecting them to different contractual terms and monitoring.

The service allows children (teens) to have accounts under specific conditions, requiring parental oversight and separate teen terms.

You are agreeing to provide access to your wireless carrier data for identification.

“Additionally, you authorize your wireless carrier to use or disclose information about your account and your wireless device, if available, to Uber or its service providers for the duration of your business relationship, solely to help Uber identify you or your wireless device and to prevent fraud.”

What that means: Deleting your account might not instantly remove data tied to your mobile carrier for identity verification purposes.

While the text allows disabling accounts, it highlights reliance on telecom data which may persist. The full deletion policy details are linked but the active text implies ongoing verification needs.